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BEFORE YOU CALL!!

Due to limited staffing at this time due to the pandemic, regional weather conditions and closures, our Customer Service inbox and lines are behind.  We are doing our best to answer all questions and concerns at this time, however it may take us up to 5 days to respond. We are dealing with each customer in order they have been recieved.

SHIPPING
Ship dates are currently 5 days to 2 weeks out on some products. We apologize for the wait but cannot change the speed of your delivery.

REPLACEMENT PARTS
Replacement parts, seats, and accessories are all available on our online store. We have made every part and package searchable! https://store.jacksonadventures.com

 PADDLE SIZING:  
We do not make paddles at Jackson but have great partners that do.  All of them have great "fit guides" to help you with your paddle selection:
- Bending Branches: https://bendingbranches.com/canoe-paddle-sizing-guide
- Werner Paddles: https://www.wernerpaddles.com/fit-guide/

PFD's / LIFE VESTS
It is important that you wear a life vest at all times on the water.  Jackson does not manufacturer life vests, but have great partners who do.  Please check out:
- Kokatat Life Vests- https://kokatat.com/
- NRS Life Vests - https://www.nrs.com/

ADVICE FROM OUR TEAM ONLINE
In the meantime, here are some things you can do if you have general questions regarding kayaking and our kayaks:

  1. Ask an Expert - Click on the Ask an Expert link and we can get your question to all our team!  Responses are usually very fast. https://www.jacksonadventures.com/ask-a-pro/ 
  2. Try our new Live Chat - We are launching a new chat function and will give you direct access to a new crew there to help virtually.
  3. Check out our FAQ’s - lots of great answers can be found there. https://www.jacksonadventures.com/faqs/

For Our Customers

We are here to answer all your questions as customers or potential customers.  There are a number of ways you can communicate with us:

Contact Us

Head office:

Corporate Address:
Jackson Kayak

3300 McMinnville Hwy.
Sparta, TN 38583

931-738-2804  – Corporate Directory

931-738-2668 – Fax Line

Accounts Payable: AP@jacksonkayak.com

Accounts Receivable: AR@jacksonkayak.com 

Human Resources: HR@jacksonkayak.com

Marketing and Media Relations: marketing@jacksonkayak.com 

Dealer Services:

Dealer inquiries should be directed to the Jackson Kayak Territory Sales Manager in your area.

Doug Ragan
(865) 617-4676, dragan@jacksonkayak.com

All International, Eastern Canada, Northeast, Caney Fork, River Sports Outfitters.

Colin Kemp
931-314-3414 – Colin@Jacksonkayak.com
West, Texas, Louisiana, Western Canada, Liveries and Custom Coolers

Jake Slominski
231-282-0322 – Jake@Jacksonkayak.com
Midwest, Southeast and Alabama, Mississippi, Arkansas.