Due to limited staffing at this time due to the pandemic, regional weather conditions and closures, our Customer Service inbox and lines are behind.  We are doing our best to answer all questions and concerns at this time, however it may take us up to 5 days to respond. We are dealing with each customer in order they have been recieved.

SHIPPING
COVID-19 IMPACT: We are experiencing a higher than normal volume of orders at this time and our staff is working hard to get product out the door. Please expect between 12 and 15 business days before orders are shipped.

REPLACEMENT PARTS
Replacement parts, seats, and accessories are all available on our online store. We have made every part and package searchable! https://store.jacksonadventures.com

 PADDLE SIZING:  
We do not make paddles at Jackson but have great partners that do.  All of them have great "fit guides" to help you with your paddle selection:
- Bending Branches: https://bendingbranches.com/canoe-paddle-sizing-guide
- Werner Paddles: https://www.wernerpaddles.com/fit-guide/

PFD's / LIFE VESTS
It is important that you wear a life vest at all times on the water.  Jackson does not manufacturer life vests, but have great partners who do.  Please check out:
- Kokatat Life Vests- https://kokatat.com/
- NRS Life Vests - https://www.nrs.com/

ADVICE FROM OUR TEAM ONLINE
In the meantime, here are some things you can do if you have general questions regarding kayaking and our kayaks:

1. Ask an Expert - Click on the Ask an Expert link and we can get your question to all our team!  Responses are usually very fast. https://www.jacksonadventures.com/ask-a-pro/ 
2. Try our new Live Chat - We are launching a new chat function and will give you direct access to a new crew there to help virtually.
3. Check out our FAQ’s - lots of great answers can be found there. https://www.jacksonadventures.com/faqs/