FAQs by Iman | Aug 1, 2019 FAQs BEFORE YOU CALL!! Due to limited staffing at this time due to the pandemic, regional weather conditions and closures, our Customer Service inbox and lines are behind. We are doing our best to answer all questions and concerns at this time, however it may take us up to 5 days to respond. We are dealing with each customer in order they have been recieved. SHIPPING Ship dates are currently 5 days to 2 weeks out on some products. We apologize for the wait but cannot change the speed of your delivery. REPLACEMENT PARTS Replacement parts, seats, and accessories are all available on our online store. We have made every part and package searchable! https://store.jacksonadventures.com PADDLE SIZING: We do not make paddles at Jackson but have great partners that do. All of them have great “fit guides” to help you with your paddle selection: – Bending Branches: https://bendingbranches.com/canoe-paddle-sizing-guide – Werner Paddles: https://www.wernerpaddles.com/fit-guide/ PFD’s / LIFE VESTS It is important that you wear a life vest at all times on the water. Jackson does not manufacturer life vests, but have great partners who do. Please check out: – Kokatat Life Vests- https://kokatat.com/ – NRS Life Vests – https://www.nrs.com/ SKIRTS Need help with skirt sizing? Check out this great sizing chart. https://skirtfit.com ADVICE FROM OUR TEAM ONLINE In the meantime, here are some things you can do if you have general questions regarding kayaking and our kayaks: Ask an Expert – Click on the Ask an Expert link and we can get your question to all our team! Responses are usually very fast. https://www.jacksonadventures.com/ask-a-pro/ Try our new Live Chat – We are launching a new chat function and will give you direct access to a new crew there to help virtually. Check out our FAQ’s – lots of great answers can be found there. https://www.jacksonadventures.com/faqs/ Paddles, PFD’s, Skirts and Helmets Does a paddle, PFD or skirt come with my new Jackson We do not sell nor do we include these items with our kayaks. Look above for some great suggestions for companies we trust to get your Paddles, PFD’s and sundry. They have great sizing charts and customer service and can help you out. Replacement Seats Help, I need a replacement seat for my kayak!? Which one do I get? Here is each kayak we manufacture and the seat to go with it! Tupelo 12.5 – Ergo Seat 2.1 Coosa HD, MayFly, Cuda HD – Elite Seat 3.0 Bite, Bite Rec – Bite Rec Seat 4.0 Liska – Ergo Seat Kit 3.05 Cruise FD – Ergo Seat Kit 3.05 Big Rig HD/FD, Coosa FD – Ergo Seat Kit 3.2 Tripper T (back seat), Original Kilroy, Big Rig, Big Tuna, Cuda 12 – Ergo Seat 2.0 Tupelo 12 – Ergo Seat Kit 3.1 Cruise 10, Cruise 12, Cruise 10 Angler, Cruise 12 Angler – Ergo Seat Kit 1.0 Kraken 13.5, Kraken 15.5 – Ergo Seat 3.0 Kilroy HD, YuPik, Bite FD, Bite Angler – Ergo Seat 4.0 Skipper – Skipper Seat Cover Coosa – Ergo Seat Kit 1.1 User Manuals Do you have User Manuals for your kayaks? We have online video User Manuals to explain the many aspects of kayak use and ownership. Buying A Jackson Kayak What are the performance differences between each model? Refer to the kayak of your interest and click on the product description link to help understand the benefits and performance of each kayak. How can I purchase a Jackson Kayak if I live outside of the US? We have distributors all over the world. Click on the Find a Dealer locator on the home page of the website and select a country to find a distributor or dealer in your area. What colors are available? Contact your local dealer to see what colors are available in stock. Can you send me a product catalog? We print limited numbers of catalogs each year. All of the information in the catalogs and much much more can be found on the Jackson Kayak website. Can I buy a Jackson Kayak direct from the factory? Sorry! We are not doing direct sales at this time. We encourage you to visit your local dealer, try before you buy, and support local business wherever possible! Here is a link to our dealer finder. https://www.jacksonadventures.com/dealers/ How can I test out a Jackson Kayak before I purchase? All of our dealers carry a “demo” model specifically for this reason. Call your nearest dealer to find out when they are having a “demo day” or if you can just swing by and pick the boat up to take out for a day. Some dealers will charge a “rental fee” for the day, but they may also deduct that amount from the purchase of a kayak so be sure to ask. Outfitting How do I choose the right paddle? There are several options for paddles with a wide array of sizes and price points. The paddle that is best for you will depend on your size, and whether you are paddling a recreational or whitewater kayak. To determine which paddle is best suited for your paddling application please contact your local dealer to confirm the best choice based on your paddling needs. Here are some of our favorites.– Bending Branches: https://bendingbranches.com/canoe-paddle-sizing-guide– Werner Paddles: https://www.wernerpaddles.com/fit-guide/ How do I adjust my kayak outfitting? Refer to the online Video User Manuals for instructions for specific kayaks. You can also check with your local dealer for all the “how to’s” of your kayak adjustments. What size spray skirt do I need for my Jackson Kayak? Please refer to https://skirtfit.com or our product pages, where you will find the dimensions of the cockpits in the Product Details table. You can contact your local dealer to confirm which spray skirt may be best for you and your kayak. Care and Maintenance What are the repair options for my Jackson Kayak? If your kayak was made with linear plastic and you would like to repair a gouge, you can use plastic welding rods to repair using a heat gun. You can order them directly from us here. https://store.jacksonadventures.com/plastic-welding-sticks/ What is the best way to clean, protect, and store my kayak? Your kayak can be cleaned using a mild soap and water. If possible, storing inside, vertically is best. However, if stored outside, do not place in direct sunlight. If stored horizontally, place foam on bottom to help protect the plastic from warping. What is the recommended way to transport my kayak? A roof rack, whether factory installed or an aftermarket product, greatly enhances both security and convenience when transporting your kayak. The simplest, but not necessarily the most secure solution is to place mini cell foam cradles between the boat and the roof, and tie the boat to the roof rack, if so equipped, or through the door openings of vehicles without a roof rack. There is a dent or depression in my hull. What ca I do about it? The first step is to put your kayak in direct sun for 4+ hours (try to put on a soft grassy area). Normally, the plastic will return to shape on its own. If it does not, try using weights or other heavy objects while leaving it in the sun to push the dent out. Almost boiling water can be used in absence of sunlight. Watch this informative video on how to remove dents. Warranty How do I make a warranty claim? The first step is to complete the warranty form on this website. https://www.jacksonadventures.com/warranty/ Once submitted please allow 3 business days for a reply. It is very important to enter as much information as possible on the form. Pictures are very a very important part of the process. Take some clear close ups of the issue as well as some farther away. Put something like a pen or a penny in the picture so we can see the scale. Where is my serial number? The serial number is on the right stern at the parting line. Fishing Specific Questions How do I install a fish finder? The Jackson fishing kayaks are designed to have transducers installed through the scupper holes. You’ll notice the underside openings for the scuppers are wide to fit any size transducer. Simply get a piece of high density foam and shape it to the shape of the scupper hole so that it fits snug, but yet is flush with the hull. Now, remove the foam and trace out the shape of your transducer. Then, cut the shape out with a knife or box cutters. Also, be sure to cut into the foam the proper depth of your transducer so that it now fits flush with the foam (and eventually the underside of the boat). Drill a hole through the center of the foam (or on one side) to run your transducer wire up to the top side deck of the boat. From there you will now install your unit via whatever method you’ve chosen (RAM, Scotty, Yak Attack etc) in whatever flat surface is available for mounting. We’ve left plenty of flat areas available for this, and keep in mind on the Cuda and Big Tuna you can mount to the center hatches if you prefer. Mount your unit and then find the best place for your batteries (on the Coosa it is in the day hatch, the Cud you may use the center hatch and on the Big Tuna you may have to externally secure them externally or run wire from the rear hatch if you choose to hang your battery box there). You can choose to glue the foam into the scupper hole (losing one scupper hole will not hurt) or you can shove it snuggly into the scupper hole so that it is easily removable. Where do I buy accessories for my fishing kayak? Visit/call your local dealer to find out if they carry JK accessories or go to our online store to order directly from Jackson Kayak Given the high seat position, what length paddle should I get? Most people use a 240cm paddle in the high position, but still everyone is different and some use 230cm and some use up to 260cm. With the seat sitting up higher, aren't these fising kayaks less stable? First off, every Jackson Fishing Kayak has the option to move the seat to a lower, more stable position – thus the name “Elite Hi/Lo Seat.” However, even with the seat in the higher position the kayaks are plenty stable because we knew the high position was something we were going to incorporate into the boat when designing the hull. So, we made the boat stable enough where most people can certainly enjoy the rewards of a higher, more comfortable seat once they feel comfortable enough to make the move. The kayaks are all made to stand and fish in as well, so you can imagine how stable they must be in order to accomplish that as well. About 80% of customers using the fishing kayaks stand and fish and about 90% use the seat exclusively in the high position. What length, size chain should I use for the Coosa and Big Tuna drag chain? The beauty of this system is that once you learn it, do it right, you’ll mix up your sizes/weights depending on where you’re fishing and what time of year it is. Higher volume and deeper water will require the longest and heaviest chain to slow you down. For that I recommend about a 22-24 inch piece of chain that will not hang lower than the keel of the boat when fully recessed onto the kayak. Make sure the gauge is about as wide as the drag chain “chutes” on the kayaks. If you still need some more weight/length, simply put a carabineer on the end of the chain and clip on a ball anchor (2-3lbs). This will certainly help turn the chain into an anchor, especially when you let as much line out as possible. Also, if you aren’t slowing down try making a couple back paddle strokes. This will slow the momentum of your boat and help the chain grip the bottom. Always be careful to not drop your drag chain if the current is too swift for you to back paddle. Back paddling upstream is the easiest way to get your drag chain un-hung if for some reason it does hang (wrapping the chain in Gorilla Tape or shrink wrap helps quiet it and not get hung as often). If you can’t back paddle, then the chain should not be dropped. Of course, worst case scenario is that you cannot get back upstream to get unhung and you have to cut your line. How do I know which Jackson fishing kayak is best for me? If you are fishing more than 50% of the time in rivers/creeks and smaller ponds, the nimble Coosa is the better choice. If you spend over 50% of your time on flat water (lakes, ocean, or flat water rivers), the fast, straight tracking Cuda may be a better option. If you need a kayak that can carry a large weight capacity, or an additional person, and that you’ll certainly be able to stand in with confidence, then Big Tuna is your boat. Submit a Question If your question has not been answered here at the FAQ, please feel free to submit a question for our Customer Service to answer: Name First Last Email PhoneCategoryFishingWhitewaterExplorationQuestionFor security purposes please type the text shown below.