Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, Simply Call our Jackson Kayak Customer Service Team at 931-738-4800, or email us at Please have your order number ready for us when you call so we can help you to the best of our ability.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  Please allow between 3 to 10 business days for items to ship based on availability; You will be contacted if this shipping period cannot be accommodated.  Items are delivered in between 3 and 10 days of shipping; you will be contacted if this shipping date changes.


Shipping rates are an ESTIMATE ONLY, final shipping rates and shipping dates will be confirmed and you will be contacted if there is any change.