Warranty Form

BEFORE YOU CALL!!

Due to limited staffing at this time due to the pandemic, regional weather conditions and closures, our Customer Service inbox and lines are behind.  We are doing our best to answer all questions and concerns at this time, however it may take us up to 5 days to respond. We are dealing with each customer in order they have been recieved.

SHIPPING
Ship dates are currently 5 days to 2 weeks out on some products. We apologize for the wait but cannot change the speed of your delivery.

REPLACEMENT PARTS
Replacement parts, seats, and accessories are all available on our online store. We have made every part and package searchable! https://store.jacksonadventures.com

 PADDLE SIZING:  
We do not make paddles at Jackson but have great partners that do.  All of them have great "fit guides" to help you with your paddle selection:
- Bending Branches: https://bendingbranches.com/canoe-paddle-sizing-guide
- Werner Paddles: https://www.wernerpaddles.com/fit-guide/

PFD's / LIFE VESTS
It is important that you wear a life vest at all times on the water.  Jackson does not manufacturer life vests, but have great partners who do.  Please check out:
- Kokatat Life Vests- https://kokatat.com/
- NRS Life Vests - https://www.nrs.com/

ADVICE FROM OUR TEAM ONLINE
In the meantime, here are some things you can do if you have general questions regarding kayaking and our kayaks:

  1. Ask an Expert - Click on the Ask an Expert link and we can get your question to all our team!  Responses are usually very fast. https://www.jacksonadventures.com/ask-a-pro/ 
  2. Try our new Live Chat - We are launching a new chat function and will give you direct access to a new crew there to help virtually.
  3. Check out our FAQ’s - lots of great answers can be found there. https://www.jacksonadventures.com/faqs/

We apologize that your boat had an issue and that you to need to go through this process. After filling in the form below, your claim will be reviewed and you will hear back from the Jackson Kayak warranty department within three business days.

IMPORTANT!!! SOME EMAIL ACCOUNTS ARE MARKED AS SPAM EVEN THOUGH THEY ARE NOT SPAM. IF YOU DO NOT RECEIVE A CONFIRMATION EMAIL AFTER SUBMITTING THIS FORM THEN YOU MUST CONTACT US DIRECTLY TO LET US KNOW AS IN THOSE CASES WE WILL NOT RECEIVE YOUR WARRANTY INFORMATION.

If you do receive a confirmation email but do not hear back within 3 business days, please contact our Consumer Services Department at 931.738.4800 or via email to warranty@jacksonkayak.com.

We will always do the best we can to keep you happy. We do apologize that you are going through this process!

Serial Number or proof of purchase is required to process your claim.

Please attach pictures at the bottom of the form as they are helpful for us to understand the issue.

Take an overall picture so we can see the entire boat. Then take several closeups of the affected area(s) placing a known object like a coin or a foot in the picture helps us understand the scale and size.

The warranty stated here applies to USA and Canada warranties only. Jackson Kayak’s international warranties are handled directly through our overseas distributor and dealer networks. Their warranties may vary from ours, check with your local dealer for more information.